STAYINDIAPROPERTY AND BUSINESS NETWORK
Request deletion

Account & data deletion

Delete your Stay India account.

Close your account and erase the data attached to it — from inside the app, or from this page if you have already uninstalled it. No phone call, no retention offer, no queue.

Tenant app
Stay India
com.indiaconnect.stayindia
Partner app
Stay India Partner
com.indiaconnect.stayindia.partner

Both apps are published by IndiaConnect Ventures Private Limited, shown on Google Play as STAYINDIA PROPERTY AND BUSINESS NETWORK. CIN U62013KA2026PTC220824, Bengaluru, Karnataka.

Step 01 — make the request

Two ways to ask

Both routes reach the same place and run on the same clock. Pick whichever suits where you are.

Still have the app

Delete in the app

Fastest — you are already signed in, so verification is one tap.

  1. Open the Stay India app and sign in.
  2. Tap Profile in the bottom bar.
  3. Go to Settings → Account → Delete account.
  4. Choose the whole account, or only specific data.
  5. Enter the OTP sent to your registered mobile number and confirm.
Uninstalled already

Request from this page

For anyone who has removed the app or lost access to the device.

  1. Fill the form below with the mobile number. Email is optional.
  2. Verify the OTP we send to that number, so nobody can close your account for you.
  3. Save the reference number shown on screen and emailed to you.
  4. Settle any pending rent, dues or deposit refund with the other party.
  5. Do nothing further — erasure starts on its own after the cancel window.
Go to the request form

Listing a property? Choose “Partner” in the form below, or delete from partner.stayindia.in/delete-account. Live listings come down as soon as the request is verified.

Step 02 — the clock starts

What happens, and when

You have a week to change your mind. After that the erasure is permanent and we cannot rebuild the account.

  1. Day 0
    Request verified

    Login is disabled, listings come down, your profile leaves search, and marketing messages stop.

  2. Day 1–7
    Cancel window

    Sign back in, or reply to the confirmation email, to cancel. Nothing has been erased yet.

  3. By day 30
    Personal data erased

    Erasure runs on day 7 and completes across every live system within 30 days of your request.

  4. By day 90
    Backups purged

    Encrypted backups rotate out on a 90-day cycle. Nothing is ever restored from them to a live system.

Step 03 — the data itself

What is erased, what is kept

Indian tax, company and tenancy law requires us to hold a narrow set of records even after you leave. Everything else goes.

Erased

Gone from live systems within 30 days, from backups within 90.

  • Account detailsName, mobile number, email, password hash, profile photo, date of birth, gender, language.
  • Tenant profileOccupation, employer or college, home city, permanent address, emergency contact, food and sharing preferences.
  • Search and shortlist activitySearch terms, filters, localities viewed, saved properties, enquiry history.
  • Location dataEvery approximate and precise location point collected while you used a location feature.
  • Chats and support ticketsMessages with partners and with our support team, and maintenance complaints — unless a dispute is still open.
  • Reviews and ratingsRemoved, or detached from your name and shown as anonymous where a partner has already replied.
  • Device and analytics identifiersPush token, device identifiers, crash logs, Firebase Analytics identifiers.
  • Property listings and photosPartner accounts. Taken down on day 0, deleted by day 30.
  • Payout instrument detailsPartner accounts. Bank account number, IFSC and UPI ID, once the last settlement has cleared.

Kept

Held only for the period the law requires, then deleted on the same schedule.

  • Financial and tax recordsInvoices, commission statements, GST filings, and payment reference numbers, amounts and dates. We never hold card or bank credentials — Razorpay does.8 years from end of financial year
  • Rental agreements and licencesTenancy documents signed through the app, needed if either side raises a claim.3 years after the tenancy ends
  • Identity and KYC recordsMasked PAN, Aadhaar reference and verification result, where a state police verification rule applies to the property you stayed in.1 year after move-out
  • Open dispute recordsChat and ticket history for a complaint still being settled between you and a partner.Until closed, then 1 year
  • Fraud and safety markersA one-way hash of your mobile number and email, so an account removed for fraud or abuse cannot simply re-register. It cannot be read back to identify you.3 years
  • Deletion recordYour reference number, the date, and the verification method — our proof to a regulator that we acted.3 years
  • Aggregated statisticsCounts and averages already stripped of anything identifying, such as bookings per city.Indefinite — no longer personal data

Before you start: unpaid rent, dues and deposit refunds are settled between you and the property owner, not by us — closing your account does not cancel them. If you have an active tenancy, or a confirmed booking someone is holding a room for, we will ask you to close that out first.

Request form

Request deletion

We verify by OTP before acting, so nobody can close your account on your behalf. Use the mobile number registered on the account.

Which account?

10 digits, without +91. The OTP goes to this number.

Takes about 30 seconds.

Verify your number

We sent a 6-digit code to your registered number.

Request received

Your reference number
SI-DEL-000000
Keep this reference number. If you provided an email, a copy will also be sent there.

Your login is now disabled and any listings are down. You have until — to cancel by replying to that email. After that, erasure runs automatically and completes within 30 days.

Something wrong? Write to contact@stayindia.in from your registered email with the reference number above.

No payment, no documents, no download. We will never ask you to pay a fee, read an OTP aloud to a person, or install anything to delete your account. If someone claiming to be from Stay India asks for that, it is a scam — report it to us.

If the form does not work for you

Ask a human instead

Email us if you have a registered email address, or contact us with your registered mobile number and the subject “Delete my account”. We acknowledge within 24 hours and act within 30 days.

Email
contact@stayindia.in
Phone
+91 98889 29629
Monday to Saturday, 10:00 – 18:00 IST
Grievance & Data Protection Officer
Mr Vishnu Vardhan
IndiaConnect Ventures Private Limited
Registered office
Ground Floor, Katha No. 1/7A, No. 29, Dasanapura, Alur, Bengaluru, Karnataka — 562162

Not satisfied with how we handled your request? You may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.